These Terms of Use ("Terms") govern your access to and use of the j.show platform ("Platform", "Service"), operated by Jonas Stricker, Im Geigersberg 8, 74348 Lauffen am Neckar, Germany ("Operator", "we", "us").
By creating an account or using the Platform, you agree to these Terms. If you do not agree, you may not use the Service.
Note: These Terms do not constitute legal advice. We recommend consulting qualified legal counsel for your specific situation.
1. Scope & Definitions
j.show is a cloud-based Software-as-a-Service (SaaS) platform for professional tour and show management. These Terms apply to all users of the Platform, including but not limited to artists, agencies, crew members, and app users.
Definitions:
Platform – The j.show web application and associated mobile app.
User / You – Any individual or entity that registers for or uses the Platform.
Account – A registered user profile on the Platform.
Content – Any data, text, files, or information uploaded to or created on the Platform.
Artist Platform – A Platform instance dedicated to a specific artist or touring production.
Agency Platform – A Platform instance for agencies managing multiple artists.
Crew Member – A user invited to an Artist or Agency Platform to participate in tour operations.
Admin – A user with administrative permissions on a Platform instance.
2. Registration & Account Creation
The Platform is designed for business-to-business (B2B) use. By registering, you confirm that you have the legal capacity to enter into binding agreements and are acting in a professional or business context.
Crew members may be invited to the Platform by an Admin or Agency. Invited users must complete registration with a valid email address (double opt-in verification).
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.
The mobile app supports up to 3 user accounts (email addresses) signed in simultaneously. Each account can be connected to any number of Artist Platforms.
You agree to provide accurate and complete information during registration and to keep your profile information up to date.
3. Service Description
j.show provides tools for professional tour and show management, including but not limited to:
Show and concert scheduling and management
Crew planning and communication
Venue and hotel management
File uploads and document management
Mobile app with offline functionality
Optional integrations: Stripe (payment processing), DocuSign (electronic signatures), accounting export in DATEV CSV format (Germany), AI assistant "Kira", AI advancing assistant
Optional integrations are only activated when the Admin of a Platform instance explicitly enables or uses them. Features and integrations may be modified, added, or removed at our discretion as the Platform evolves.
3a. AI Assistant "Kira"
The Platform includes an optional AI-based help assistant ("Kira") that users may voluntarily interact with for support and guidance.
Kira is powered by a large language model provided by Anthropic PBC. Requests are routed through our own gateway ("kira.j.show"), hosted on servers located in Germany.
When you use Kira, the following data is transmitted to the AI provider: the text you type into the chat, your user role and language, your Platform subdomain, your platform type (Artist Basic, Artist Pro, or Agency), your email address (for support routing), your IP address, and the URL of the page on which you invoked Kira. Chat history (limited to the most recent messages of the current conversation) is included as context.
Kira does not transmit your business data to the AI provider: show details, crew lists, contacts, financial figures, contracts, uploaded files, and similar Platform content are not part of the request payload.
Kira is opt-in on a per-interaction basis: if you do not open the chat and send a message, no data is transmitted to the AI provider.
Chat history is stored on our servers and is accessible to the Operator for quality assurance and abuse prevention. Users can request deletion of their Kira chat history via contact@j.show.
Anthropic processes Kira requests in accordance with its enterprise API policy and does not use the content for model training. Transmission occurs over encrypted TLS connections.
3b. AI Advancing Assistant
The Platform includes an optional AI-powered advancing assistant that reduces the administrative effort of tour planning. Unlike the help assistant "Kira", this assistant works with your actual Platform content and can create or modify data. Please read this section carefully.
Function: The advancing assistant interprets instructions – sent by email to the Platform's dedicated address or via the assistant tab in the Platform chat – and can create, modify, or link shows, venues, hotels, partners, contacts, deals, and similar entries, as well as read existing Platform data. An additional tour-routing optimization feature proposes an order of dates based on venues, geodata, and travel distances.
Opt-in & authorization: The feature is disabled by default and must be explicitly enabled by the Admin of the Platform instance. In addition, the assistant only processes instructions from people the Admin has added to an authorization list. Emails from senders who are not authorized are discarded before any AI processing and are not transmitted to the AI provider.
Data transmitted to the AI provider: So that the assistant can carry out instructions, – unlike Kira – actual business data is transmitted to the AI provider (Anthropic PBC): the content of the instruction (email text or chat message), any attachments included (e.g., PDF contracts, images, text documents; image and PDF contents are transmitted for analysis), the email address of the instructing person, and those show, venue, hotel, partner, crew, and financial/deal data of your Platform that are required to process the respective instruction. For tour routing, venues, coordinates, and travel distances are additionally transmitted.
Transmission path: You interact exclusively with our systems hosted in Germany. From there, the required data is transmitted in encrypted form (TLS) to Anthropic PBC (USA). This transfer to a third country is based on Standard Contractual Clauses pursuant to Article 46 GDPR and, where available, the EU-US Data Privacy Framework. When using our central access, Anthropic processes the content in accordance with its enterprise API policy and does not use it for model training.
Proposal vs. automatic mode: By default, the assistant runs in proposal mode: changes are only prepared and written to the database after an authorized person confirms them. The Admin can optionally enable an automatic mode in which changes are executed without further confirmation. AI-generated results may be incorrect or incomplete; responsibility for reviewing the results lies with the user. Changes carried out by the assistant are attributed to the instructing person (not the AI) and trigger the usual crew notifications.
Bring your own key (BYOK): The Admin may optionally store their own AI provider API key. In that case, processing takes place under the contractual relationship between you and the AI provider; the terms, data retention, and any exclusion from training are then governed by your plan and contract with the AI provider, not by our enterprise policy. In this case, you are responsible for ensuring that your contract with the AI provider provides for processing that meets applicable data protection requirements.
Usage quota: Usage via our central access is limited by a fair daily and monthly quota based on your plan (Basic/Pro). Once the quota is exhausted, further instructions are not executed until the next time window. When using your own key (BYOK), this quota does not apply; any costs charged by your AI provider are borne by you. We reserve the right to adjust quota limits.
Logging: For quality assurance, troubleshooting, and abuse prevention, we store the history of assistant runs (instruction, model response, executed actions) on our servers for a maximum of 90 days; file attachments sent along are not stored in full text in this log. Incoming raw emails are deleted shortly (within a few hours) after processing.
Responsibility of the instructing person: Anyone using the assistant is responsible for not transmitting content for which there is no legal basis for processing by an AI provider, and for using particularly sensitive data only to the extent necessary.
3c. Third-Party Subprocessors
To deliver the Service, we use the following subprocessors. Each is engaged only to the extent required for the listed purpose, and data is transmitted over encrypted connections:
Mailgun (Sinch Email, EU region) – Transactional email delivery (verification, notifications, invoices). Processes recipient email addresses and message content.
Anthropic PBC (USA) – AI assistant "Kira" (see section 3a) and AI advancing assistant (see section 3b). Only activated when a user uses the Kira chat, or when the advancing assistant is enabled and an authorized person issues an instruction. When using your own key (BYOK), processing is governed by your own contract with Anthropic.
Stripe Payments Europe Ltd. (Ireland) – Payment processing for subscriptions. Billing data is processed by Stripe in accordance with its own terms. Only used when you subscribe or make a payment.
DocuSign, Inc. (USA/EU) – Electronic signatures for contracts. Only activated when the Admin connects a DocuSign account; connects via OAuth. Documents sent for signature and signer contact details are processed by DocuSign.
Pdfcrowd (Czech Republic) – Server-side PDF rendering of invoices and documents. Document content is transmitted for rendering and not retained beyond processing.
ip-api.com – Used once on the public website to detect the visitor's country for regional pricing. Only the IP address is transmitted. Not used inside the Platform itself.
We do not use advertising trackers, analytics pixels, or behavioral profiling services (no Google Analytics, no Meta Pixel, no Matomo). We do not sell or share Platform data with third parties outside the subprocessors listed above. A current, dated list of subprocessors is available on request.
4. User Obligations
You agree to use the Platform only for its intended purpose of professional tour and show management.
You are responsible for the accuracy and legality of all Content you upload or create on the Platform.
Admins are responsible for the crew members they invite and for ensuring that those users comply with these Terms.
You shall not attempt to gain unauthorized access to the Platform, other user accounts, or any systems connected to the Platform.
You shall not use the Platform for any unlawful purpose, to distribute malicious software, or to interfere with the Platform's operation.
When entering data about third parties (e.g., crew contact details, dietary requirements, allergies), you are responsible for having the necessary legal basis or consent to process that data.
5. Content & Data
All Content you upload or create on the Platform remains your property. You grant us a limited license to store, process, and display your Content solely for the purpose of providing the Service.
You are solely responsible for the accuracy and completeness of your Content.
The Platform may process special categories of personal data, such as health-related information (e.g., allergies, dietary requirements). You acknowledge that entering such data is your responsibility and must comply with applicable data protection laws.
Uploaded files must comply with applicable laws. We reserve the right to remove Content that violates these Terms or applicable law.
Upon termination of your Account, you may export your data prior to deletion. We are not obligated to retain your Content after Account termination.
6. Subscription & Payment
Access to the Platform requires a paid annual subscription. Current pricing is available on our website. Prices may differ for EU and international customers.
Every newly created Platform starts automatically with a free 30-day trial period. The trial applies to standalone Artist Platforms and to new Agency Platforms. Artist Platforms created within an already active Agency do not receive a trial period and are billed on a pro-rata basis.
Agency Platforms automatically receive a volume discount when they include 3 or more Artist Platforms. The discount is applied to the total price of all Platforms and increases progressively with the number of Artist Platforms. Details on the discount tiers are available in the pricing overview on our website.
Invoices are settled by bank transfer by default. Optionally, automatic payment via Stripe can be set up. If you use Stripe, you agree to Stripe's terms of service.
If additional Platform instances are added during a subscription period, charges are calculated on a pro-rata basis for the remaining period.
We reserve the right to adjust pricing. Price changes will be communicated with reasonable advance notice and will take effect at the start of the next subscription period.
All prices are exclusive of applicable taxes unless stated otherwise.
7. Privacy & Data Protection
Our processing of personal data is governed by our Privacy Policy.
All Platform data is stored in Germany. Subprocessors may process limited data outside Germany (see section 3c).
The Platform may process special categories of personal data, including health-related information (allergies, dietary preferences) of crew members. The Admin who enters such data is responsible for ensuring a valid legal basis, including obtaining necessary consents from the data subjects.
Roles under the GDPR: The Admin of a Platform instance (artist or agency) is the data controller for the personal data stored on that Platform (crew, venues, contacts, etc.). The Operator acts as data processor on behalf of the Admin and processes personal data only to provide the Service. A separate Data Processing Agreement (Auftragsverarbeitungsvertrag) meeting Article 28 GDPR requirements is available and will be concluded upon request at no additional cost.
Users can delete their own profile and associated personal data through the Platform's profile settings. See Account Deletion Guide for details. Data subjects may also contact the Admin of the Platform instance or the Operator to exercise their GDPR rights (access, rectification, erasure, restriction, portability, objection).
Upon termination of a Platform instance, associated personal data is deleted within a reasonable period (typically 90 days) unless a longer retention is required by law (e.g., invoicing records).
8. Availability & Warranty
We use commercially reasonable efforts to maintain Platform availability but do not guarantee uninterrupted or error-free access.
Scheduled maintenance windows may temporarily limit availability. We will endeavor to notify users in advance of planned maintenance.
We are not responsible for the availability, accuracy, or reliability of third-party services integrated with the Platform (e.g., Stripe, DocuSign).
The mobile app includes offline functionality. We do not guarantee specific synchronization timing when connectivity is restored.
The Platform is provided "as is" and "as available" to the extent permitted by applicable law.
9. Limitation of Liability
To the maximum extent permitted by applicable law, our total liability arising from or related to your use of the Platform shall not exceed the total subscription fees paid by you during the twelve (12) months preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
We are not liable for Content created or uploaded by users, nor for the actions of third-party service providers.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
10. Term & Termination
Subscriptions run for an annual term and renew automatically unless cancelled.
You may cancel your subscription through the Platform (Settings > Platform > Licence). Cancellation takes effect at the end of the current subscription period.
We reserve the right to terminate or suspend your Account immediately in case of a material breach of these Terms.
Accounts that remain inactive for more than one (1) year may be permanently deleted. Before deletion, we will attempt to notify you and offer an option to archive your data.
We recommend exporting your data before cancellation or Account termination.
11. Intellectual Property
The Platform, including its software, design, trademarks, and documentation, is the intellectual property of the Operator and is protected by applicable intellectual property laws.
Your subscription grants you a non-exclusive, non-transferable, revocable license to use the Platform for the duration of your subscription period.
All Content and data you upload remains your intellectual property. These Terms do not transfer any ownership rights in your Content to us.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be communicated with reasonable advance notice (e.g., via email or Platform notification).
Continued use of the Platform after the effective date of modified Terms constitutes acceptance of the changes.
If you do not agree with the modified Terms, you may terminate your Account before the changes take effect.
13. Final Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. The courts of Stuttgart, Germany, shall have jurisdiction, provided this does not conflict with mandatory consumer protection rules in your jurisdiction.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding the use of the Platform.
