These Terms of Use ("Terms") govern your access to and use of the j.show platform ("Platform", "Service"), operated by Jonas Stricker, Im Geigersberg 8, 74348 Lauffen am Neckar, Germany ("Operator", "we", "us").
By creating an account or using the Platform, you agree to these Terms. If you do not agree, you may not use the Service.
Note: These Terms do not constitute legal advice. We recommend consulting qualified legal counsel for your specific situation.
1. Scope & Definitions
j.show is a cloud-based Software-as-a-Service (SaaS) platform for professional tour and show management. These Terms apply to all users of the Platform, including but not limited to artists, agencies, crew members, and app users.
Definitions:
Platform – The j.show web application and associated mobile app.
User / You – Any individual or entity that registers for or uses the Platform.
Account – A registered user profile on the Platform.
Content – Any data, text, files, or information uploaded to or created on the Platform.
Artist Platform – A Platform instance dedicated to a specific artist or touring production.
Agency Platform – A Platform instance for agencies managing multiple artists.
Crew Member – A user invited to an Artist or Agency Platform to participate in tour operations.
Admin – A user with administrative permissions on a Platform instance.
2. Registration & Account Creation
The Platform is designed for business-to-business (B2B) use. By registering, you confirm that you have the legal capacity to enter into binding agreements and are acting in a professional or business context.
Crew members may be invited to the Platform by an Admin or Agency. Invited users must complete registration with a valid email address (double opt-in verification).
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.
The mobile app allows a user to be connected to up to 3 Artist or Agency Platforms simultaneously.
You agree to provide accurate and complete information during registration and to keep your profile information up to date.
3. Service Description
j.show provides tools for professional tour and show management, including but not limited to:
Show and concert scheduling and management
Crew planning and communication
Venue and hotel management
File uploads and document management
Mobile app with offline functionality
Optional integrations: Stripe (payment processing), DocuSign (electronic signatures), accounting export in DATEV CSV format (Germany), AI assistant "Kira"
Optional integrations are only activated when the Admin of a Platform instance explicitly enables or uses them. Features and integrations may be modified, added, or removed at our discretion as the Platform evolves.
3a. AI Assistant "Kira"
The Platform includes an optional AI-based help assistant ("Kira") that users may voluntarily interact with for support and guidance.
Kira is powered by a large language model provided by Anthropic PBC. Requests are routed through our own gateway ("kira.j.show"), hosted on servers located in Germany.
When you use Kira, the following data is transmitted to the AI provider: the text you type into the chat, your user role and language, your Platform subdomain, your subscription type (free/Pro), your email address (for support routing), your IP address, and the URL of the page on which you invoked Kira. Chat history (limited to the most recent messages of the current conversation) is included as context.
Kira does not transmit your business data to the AI provider: show details, crew lists, contacts, financial figures, contracts, uploaded files, and similar Platform content are not part of the request payload.
Kira is opt-in on a per-interaction basis: if you do not open the chat and send a message, no data is transmitted to the AI provider.
Chat history is stored on our servers and is accessible to the Operator for quality assurance and abuse prevention. Users can request deletion of their Kira chat history via contact@j.show.
Anthropic processes Kira requests in accordance with its enterprise API policy and does not use the content for model training. Transmission occurs over encrypted TLS connections.
3b. Third-Party Subprocessors
To deliver the Service, we use the following subprocessors. Each is engaged only to the extent required for the listed purpose, and data is transmitted over encrypted connections:
Mailgun (Sinch Email, EU region) – Transactional email delivery (verification, notifications, invoices). Processes recipient email addresses and message content.
Anthropic PBC (USA) – AI assistant "Kira". Only activated when a user opens and sends a message in the Kira chat. Scope of data: see section 3a.
Stripe Payments Europe Ltd. (Ireland) – Payment processing for subscriptions. Billing data is processed by Stripe in accordance with its own terms. Only used when you subscribe or make a payment.
DocuSign, Inc. (USA/EU) – Electronic signatures for contracts. Only activated when the Admin connects a DocuSign account; connects via OAuth. Documents sent for signature and signer contact details are processed by DocuSign.
Pdfcrowd (Czech Republic) – Server-side PDF rendering of invoices and documents. Document content is transmitted for rendering and not retained beyond processing.
ip-api.com – Used once on the public website to detect the visitor's country for regional pricing. Only the IP address is transmitted. Not used inside the Platform itself.
We do not use advertising trackers, analytics pixels, or behavioral profiling services (no Google Analytics, no Meta Pixel, no Matomo). We do not sell or share Platform data with third parties outside the subprocessors listed above. A current, dated list of subprocessors is available on request.
4. User Obligations
You agree to use the Platform only for its intended purpose of professional tour and show management.
You are responsible for the accuracy and legality of all Content you upload or create on the Platform.
Admins are responsible for the crew members they invite and for ensuring that those users comply with these Terms.
You shall not attempt to gain unauthorized access to the Platform, other user accounts, or any systems connected to the Platform.
You shall not use the Platform for any unlawful purpose, to distribute malicious software, or to interfere with the Platform's operation.
When entering data about third parties (e.g., crew contact details, dietary requirements, allergies), you are responsible for having the necessary legal basis or consent to process that data.
5. Content & Data
All Content you upload or create on the Platform remains your property. You grant us a limited license to store, process, and display your Content solely for the purpose of providing the Service.
You are solely responsible for the accuracy and completeness of your Content.
The Platform may process special categories of personal data, such as health-related information (e.g., allergies, dietary requirements). You acknowledge that entering such data is your responsibility and must comply with applicable data protection laws.
Uploaded files must comply with applicable laws. We reserve the right to remove Content that violates these Terms or applicable law.
Upon termination of your Account, you may export your data prior to deletion. We are not obligated to retain your Content after Account termination.
6. Subscription & Payment
Access to the Platform requires a paid annual subscription. Current pricing is available on our website. Prices may differ for EU and international customers.
New subscriptions include a 30-day free trial period. The trial is activated manually upon request.
Volume discounts are available for customers managing multiple Platform instances.
Payments are processed through Stripe. You agree to Stripe's terms of service when using payment features.
If additional Platform instances are added during a subscription period, charges are calculated on a pro-rata basis for the remaining period.
We reserve the right to adjust pricing. Price changes will be communicated with reasonable advance notice and will take effect at the start of the next subscription period.
All prices are exclusive of applicable taxes unless stated otherwise.
7. Privacy & Data Protection
Our processing of personal data is governed by our Privacy Policy.
All Platform data is stored in Germany. Subprocessors may process limited data outside Germany (see section 3b).
The Platform may process special categories of personal data, including health-related information (allergies, dietary preferences) of crew members. The Admin who enters such data is responsible for ensuring a valid legal basis, including obtaining necessary consents from the data subjects.
Roles under the GDPR: The Admin of a Platform instance (artist or agency) is the data controller for the personal data stored on that Platform (crew, venues, contacts, etc.). The Operator acts as data processor on behalf of the Admin and processes personal data only to provide the Service. A separate Data Processing Agreement (Auftragsverarbeitungsvertrag) meeting Article 28 GDPR requirements is available and will be concluded upon request at no additional cost.
Users can delete their own profile and associated personal data through the Platform's profile settings. See Account Deletion Guide for details. Data subjects may also contact the Admin of the Platform instance or the Operator to exercise their GDPR rights (access, rectification, erasure, restriction, portability, objection).
Upon termination of a Platform instance, associated personal data is deleted within a reasonable period (typically 90 days) unless a longer retention is required by law (e.g., invoicing records).
8. Availability & Warranty
We use commercially reasonable efforts to maintain Platform availability but do not guarantee uninterrupted or error-free access.
Scheduled maintenance windows may temporarily limit availability. We will endeavor to notify users in advance of planned maintenance.
We are not responsible for the availability, accuracy, or reliability of third-party services integrated with the Platform (e.g., Stripe, DocuSign).
The mobile app includes offline functionality. We do not guarantee specific synchronization timing when connectivity is restored.
The Platform is provided "as is" and "as available" to the extent permitted by applicable law.
9. Limitation of Liability
To the maximum extent permitted by applicable law, our total liability arising from or related to your use of the Platform shall not exceed the total subscription fees paid by you during the twelve (12) months preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
We are not liable for Content created or uploaded by users, nor for the actions of third-party service providers.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
10. Term & Termination
Subscriptions run for an annual term and renew automatically unless cancelled.
You may cancel your subscription through the Platform (Settings > Platform > Licence). Cancellation takes effect at the end of the current subscription period.
We reserve the right to terminate or suspend your Account immediately in case of a material breach of these Terms.
Accounts that remain inactive for more than one (1) year may be permanently deleted. Before deletion, we will attempt to notify you and offer an option to archive your data.
We recommend exporting your data before cancellation or Account termination.
11. Intellectual Property
The Platform, including its software, design, trademarks, and documentation, is the intellectual property of the Operator and is protected by applicable intellectual property laws.
Your subscription grants you a non-exclusive, non-transferable, revocable license to use the Platform for the duration of your subscription period.
All Content and data you upload remains your intellectual property. These Terms do not transfer any ownership rights in your Content to us.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be communicated with reasonable advance notice (e.g., via email or Platform notification).
Continued use of the Platform after the effective date of modified Terms constitutes acceptance of the changes.
If you do not agree with the modified Terms, you may terminate your Account before the changes take effect.
13. Final Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. The courts of Stuttgart, Germany, shall have jurisdiction, provided this does not conflict with mandatory consumer protection rules in your jurisdiction.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding the use of the Platform.
